·The recall system still has a short management board and lacks an effective information sharing mechanism.

Following the recall of Chery, Brilliance and Great Wall Motor to the AQSIQ on November 17, 2014, nearly 560,000 defective vehicles will be recalled. Recently, the General Administration of Quality Supervision, Inspection and Quarantine issued a notice saying that Chongqing Changan Automobile Co., Ltd. and FAW Haima Automobile Co., Ltd. The company, Beiqi Foton Motor Co., Ltd., Zhejiang Geely Automobile Co., Ltd., Zhejiang Haoqing Automobile Manufacturing Co., Ltd. and Tianjin FAW Xiali Automobile Co., Ltd. filed a recall with the AQSIQ according to the requirements of the Regulations on the Management of Defective Automobile Product Recalls. The plan decided to recall a total of 304,935 defective cars from January 20, 2015.
The recall of this term is no stranger in recent years. First, Sagitar’s “broken shaft door” continued to ferment, followed by a record of one-time recalls by its own brand. In addition, the “Japan” Takata airbag incident in the world has become more and more fierce... From 2004 to 2014, the car recall has passed in China. Ten years. In the past ten years, China’s automobile recall system has grown from scratch, and the number of car recalls has continuously increased. At the same time, however, the criticism surrounding the car recall system has not stopped.
At the end of the year, the recall of the number of independent self-innovation high six months ago bought a Pentium B50 sedan Changchun citizen Zhang Wei recently depressed, received a dealer notice a few days ago, his car belongs to the recall category. Since the control unit of the airbag is working abnormally, there is a safety hazard and a new control unit needs to be replaced. "Although it is free, but after all, it is a mistake!" Zhang Wei said.
Not long ago, FAW Car Co., Ltd. filed a recall plan with the AQSIQ. From January 10, 2015, it will recall some Pentium B50 cars produced between February 9, 2014 and June 30, 2014. A total of 15,798 vehicles.
And this is only one of the many recalls in China's auto market in recent times. After entering November 2014, more than a dozen car companies including Changan Ford, BMW, Chery, Dongfeng, Shanghai GM, Jaguar Land Rover, FAW Car, Sichuan Auto, Tianjin FAW Toyota, and Chrysler released recall information. There are thousands to hundreds of thousands of vehicles, and the reasons for the recall include safety hazards of parts and so on.
Taking the recall information released by Shanghai General Motors Co., Ltd. in November 2014 as an example, the company recently filed a recall plan with the General Administration of Quality Supervision, Inspection and Quarantine, and decided to recall the old LaCrosse cars from March 1, 2015, totaling 40,000. Many cars. It is understood that the reason for the recall of Shanghai General Motors is that the vehicle headlight driver module may not work properly after long-term use, posing a safety hazard.
In 2014, the domestic car recalls were carried out. In the first half of the year, more than 40 car recalls were carried out, mainly focusing on foreign brands such as Japanese, American and German. The only brands such as Changan and Great Wall are independent brands. In the second half of the year, the number of car recalls has increased significantly, and has exceeded 60. Although most of the recalled entities are still foreign brands, the number of self-owned brands is also increasing.
Among them, the recall information recently released by Chery is worthy of attention. According to the two announcements issued by Chery Automobile recently, due to design reasons, more than 500,000 Chery vehicles have been recalled since December 15 last year, including Fengyun 2, A3, Oriental Son, V5 and QQ6. It is reported that the recall of more than 500,000 is also the highest record of the number of one-time recalls of self-owned vehicles since China implemented the automobile recall system in 2004.
"Compared with the practice of self-owned brand 'zero recall' in previous years, autonomous car companies are now more and more aware of the importance of recall. For car companies, recall means serious problem-oriented and responsible performance. It is increasingly undesirable to evade or to repair old tricks," said Jia Xinguang, a well-known domestic automobile expert.
Sagitar "broken shaft door" upgrade recall is criticized If you want to select the hottest news in the domestic car recall in 2014, Sagitar "broken shaft door" is undoubtedly one of the most powerful competitors. Until the press release, the car owners' rights protection activities triggered by this incident were staged in many places in China. It can be said that on the occasion of the implementation of the automobile recall in China, Sagitar’s “broken shaft door” is a vivid open class for how to further improve the recall system.
The combing of the Sagitar "broken shaft door" incident can be found, this is a typical Chinese-style recall: the owner's rights protection - public opinion follow-up - AQSIQ initiated defect investigation - talk about car companies - car companies announced recall. According to common sense, with the recall of information released, the owner’s act of defending rights has become more intense with the release of the FAW-Volkswagen announced recall plan.
According to the requirements of the General Administration of Quality Supervision, Inspection and Quarantine, "FAW-Volkswagen Company will solve the quality problems reflected by consumers as soon as possible, actively cooperate with the defect investigation, and effectively protect the personal and property safety of consumers." On October 15, 2014, FAW-Volkswagen Automotive Co., Ltd. and Volkswagen (China) Sales Co., Ltd. filed a recall plan with the AQSIQ, announcing the recall of 580,000 new Sagitar cars from February 2, 2015. With the Beetle, the recall is to install a metal lining on the trailing arm.
However, in the eyes of many new sagitar owners, the installation of metal linings is like “patching”. It is difficult to eliminate the safety concerns when driving. They require replacement of the newly designed rear suspension, but manufacturers have Not accepted. “Tupping war” upgrade, in the domestic city in late October 2014, Sagitar owners or in front of the 4S shop or in front of the factory or at the auto show site, held a number of collective rights protection activities, expressing the strong after the damage to consumer rights dissatisfied.
With the help of new media platforms such as QQ and WeChat, Sagitar owners have also established hundreds of rights groups. Some owners took the 2010 Toyota recall case as a comparison: Toyota’s recall caused by pedal design flaws ended with the Toyota Motor Corporation’s president’s apology to China, and Volkswagen’s response was not only unsatisfactory, but also The attitude is arrogant, making it difficult for consumers to accept.
"A few years ago, Volkswagen was recalled globally because of DSG transmission problems. At first, the Chinese mainland market was excluded. Later, under various pressures, Volkswagen began to recall in the mainland market." Sagitar car owner Chen Yu said that Volkswagen is in China. The arrogant attitude is not the first time, and it hurts consumers' rights and interests. It also makes people feel helpless about the lax regulation of the domestic car recall system.
Chen Yu calculated the account for the reporter: Since the domestic recall system is a filing system rather than a approval system, there are many links in the procedure. In response to the public's recall measures for Sagitar, the General Administration of Quality Supervision, Inspection and Quarantine will not be able to supervise until February 2, 2015; for the evaluation of the recall effect, the company will make a report of the recall results after the recall is completed. Time has to go over the past few months. "This way, half a year has passed, and we can't wait to drive every day."
The car recall system still has a short management board. It was recalled from the first Mazda6 implementation in 2004. Today, the car recall has been in China for ten years. In the past ten years, with the growth of China's automobile production and sales as the world's number one, the number of domestic car recalls has also climbed all the way. In 2009, it exceeded 1 million vehicles for the first time, and in 2013 it reached 5.31 million. According to statistics, as of September 30, 2014, China had a total of 793 recalls, and the number of recalls reached 16.885 million.
Undoubtedly, the car recall system has effectively reduced the harm of defective cars to the public's personal safety and played an active role in safeguarding consumer rights. But at the same time, the car recall system that has gone through ten years is still in its infancy, and there is still a big gap compared with the developed countries in Europe and the United States. Among them, there are both quantitative gaps and gaps in institutional defects.
In the United States, for example, according to statistics from the National Highway Traffic Safety Administration, in the past decade or so, the total number of recalled vehicles in the United States has ranged from 10 million to 20 million per year, and in the first half of 2014, it exceeded 3000.
Ten thousand, far more than the new car sales that year. On the other hand, the number of domestic recalls, the total number of recalls in the past decade is less than the recall of the United States in one year. For China, which has been producing and selling automobiles for many years in the world, the recall volume is indeed somewhat disproportionate.
On the other hand, the shortcomings in the management of the recall system have always been criticized by consumers. This is mainly reflected in two aspects: First, due to the lack of an effective information sharing mechanism, the AQSIQ responsible for recalls collects information on vehicles involved. On the other hand, there is a lack of professional and impartial evaluation and identification methods. Since many appraisers are inextricably linked to car manufacturers, consumers often do not recognize the results of their appraisals.
Jia Xinguang and other experts said that in the past few years, domestic consumers have been treated differently by foreign car companies on the recall issue. The important reason is that the recall system is weakly binding and the recall punishment is not enough. They suggested that China's recall system should increase the front-end supervision and explore effective mechanisms for collecting and integrating complaint information. At the same time, we will continue to improve the third-party testing system and explore fair and effective third-party testing methods.
In addition to the improvement of the system, the car manufacturers as manufacturers must also increase quality control and enhance their sense of responsibility. The Takata airbag safety incident, which is continuing to ferment, has also sounded the alarm for car companies. Under the background of automobile globalization, under the trend of platformized mass production, when the general practice of reducing the cost of purchasing common parts and components is popular, how to firmly control the quality is becoming a lesson that auto companies need to make up.

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