One-thousand-kilometer tires broke Dongyang Tire's "three packs" shrink

In the world ranking of tire companies based on sales, Toyo Tires ranks tenth behind Kumho Tires. In the eyes of the industry, this is a very responsible large tire company. However, Zheng Chuanbao, a Toyo tire dealer who lives in Zhuanghe, does not think so. In April of this year, he suddenly received a phone call from a senior distributor. “In the past, there was a problem with quality. You can give it to the three packs. You may not be able to pack it now.” “You can't do this, the credit card is all out. Can you say that you don't wrap it?” said Lao Zheng, although the manufacturers did not give them, but Lao Zheng still insisted on the three-package policy that was promised to consumers. Half a month later, Lao Zheng had to pay for himself. , For the manufacturers to lose 8 quality tires to consumers.

Lao Zheng's distress Three bags suddenly did not pack 70-year-old Zheng Chuanbao dealt with tires for the rest of his life. Before he was a tire factory worker, he retired and opened an Lao Zheng Tire shop on the Zhuanghe Third Ring Road, where he was the sales agent for Toyo. Medium and large truck tires. After many years of hard work, Lao Zheng had some savings, but in April this year, his agent Dongyang Tire Factory suddenly changed the Three Guarantees policy. The package was not included. This change made Lao Zheng realize that his pension money Maybe you have to lose it. "The main reason for tire bulging on the side is product quality problems. If you don't find it timely, you will puncture the tire after the drum is finished. In the past, if this happened, the Dongyang Tire will be replaced, but now it is no matter what." In the open space beside the tire shop, there are 4 Dongyang tires with bulging bulges. Lao Zheng said, "I got 5 bulging tires and gave them to a distributor at the last half month. The result was only lost to me. One, they said that the other 4 are not quality issues, no matter how much compensation. Now I have received four bulging tires, call the upper dealers, they still say no pay. The results of more than half a month down, I will I have 8 tires in my hand."

However, Lao Zheng felt that, no matter what, when the tires were first sold, the customer was given a credit card, and he promised to have three bags. Now he can't say change. Thus, relying on the duties of business people, Lao Cheng bit hard-earned, and paid out to his customers eight new tires. "I have entered more than 1,000 Dongyang tires and sold more than 900 pieces. Within the three-packet period, according to the 8% loss rate, I still have to lose more than 70 tires and calculate it at 2,200 yuan per child. That is, more than 160,000 yuan. To tell the truth, it's probably not enough to lose all my shop." "I look down on people who don't care about doing business." When he mentioned this, 70-year-old Lao Zheng was upset and angry. " For this matter, I found them many times. Later, they said that they would lose up to 200 yuan for a single tire, and everything else would be ignored. Where are the world's big companies doing business? The old man talks about credit."

Shanghai Toyo said that it does not make sense in fact. Yesterday afternoon, the reporter called Dongyang Tire (Shanghai) Trading Co., Ltd., and the company’s staff responsible for after-sales service admitted that there was indeed some adjustment in the Three-Pack policy of Dongyang Tire, but this staff member Denies that the three bags are not given. "In fact, we still have three bags. If it is a tire bulging, we are responsible for replacement, but tire puncture at the same time, we will not be replaced." The staff explained: "Because we do not know is the first bulging Or, if it is a puncture caused by a puncture, it is not a quality problem."



The staff member also explained: “Actually, our three-package policy has always been the same. As long as there are bulging and punctures at the same time, we’re not going to lose. But for a while, we’ll start for better promotions. The claims for bulging and puncture at the same time were settled, but after a few years of insistence, the company was under great pressure and the claim rate was somewhat high, so now it began to be strictly regulated."

The staff members sounded reasonable. However, a Toyo Tire dealer who declined to be named dismissed it. “The Three Guarantees policy cannot be said to change and change. The tires that we had sold before, the Three Guarantees period is three years, there are still many tires in the Three Guarantees period, who has such failures to pay? In addition, a lot of drum kits occur in Inside the tire, the driver is generally unaware of it, and after a while, it will naturally burst. Therefore, it is too common for a bulge to burst at the same time, and there is no reason to lose.

Industry sources said that the original three packs of tires did not standard three pack policy is not a child's play, a company can not promise three packs for the promotion, the promotion is over, it does not fulfill the obligations of the Three Guarantees, and this is clearly not legal in the past. However, the staff of Dongyang Tire did not pay much attention. The staff member said that the three-package company had originally been the company's final say.

Why it came out like this? An insider pointed out a mystery: "Since now, the country has not introduced a tire three-pack standard, which has provided tire companies with evasion of responsibility."

In addition to tires without the Three Guarantees standard, the more serious is that there is not even a third party testing agency. In other words, once the tire is damaged in an abnormal situation, it is not a quality issue, and the manufacturer himself has the final say. “The recall of Kumho Tire is an example of which tires need to be recalled and which ones are not to be recalled, and the testers of Kumho Tire Factory have the final say.” The person in the industry said, “This is also true of Toyo Tires.”

In the tire quality appraisal process, the tire manufacturer “has been accused as a judge and a judge” for a long time, and people in the industry said: “This is why in the auto accident in China, it is rare to see the tire manufacturers being pushed on. One of the main reasons for the dock is that, in foreign countries, a certain proportion of accidents will eventually be identified as a result of tire quality problems, but in China, because there is no third-party testing agency, it is difficult to determine whether the accident is related to tire quality. related."

Yesterday, the reporter called the National Tire and Rubber Products Quality Supervision and Inspection Center. The staff here also confirmed the opinions of people in the industry, including the center. At present, China does not have a quality inspection system for used tires.

The latest progress yesterday afternoon, Lao Zheng told reporters on the phone: "The people of Dongyang Tire have told me not to look for the media. There are things to say. If you look for media, you will only increase unnecessary trouble." Lao Zheng said that he is not actually A person who cares about money. The reporter then contacted Lao Zheng's upper-level distributor. The reply was: How to adjust the Three-Pack policy of Dongyang Tire and how to solve the problem of Lao Zheng is currently under research.