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In October of this year, the “Management Regulations on Recall of Defective Automotive Products†(hereinafter referred to as the "Recall Management Regulations") was implemented for one year. The General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China announced the "Annual Report on the Implementation of Recall Management Regulations on Defective Automotive Products" (hereinafter referred to as "Report") shows that the recall effect has achieved the desired goal.
In the past year, a total of nearly 340,000 vehicles were recalled domestically on March 15 last year. The "Regulations on the Recall of Defective Automobile Products" was promulgated and it was announced that this administrative regulation will be implemented on October 1 this year. The "Report" shows that from March 2004 when the "Recall Management Regulations" was formally promulgated to September 2005, 21 domestic and foreign automakers have implemented 29 voluntary recalls involving 33 types of vehicles and 339,696 vehicles.
In recent years, the public safety problems caused by the entry of defective products into the market have become the focus of public concern. To ensure the implementation of the "Recall Management Regulations," the AQSIQ has formulated four methods involving supporting identification of defective products, information management, expert management and inspection agency management, and established the AQSIQ Defective Product Management Center. A database of experts on defective automotive product recalls was established, 11 testing agencies were approved to undertake technical inspection and experimental tasks for defective automotive products, and a defect product recall information system was initially established.
The recall report achieved the expected goal “Report†shows that “recall management regulations†have been implemented for a year. Most car manufacturers have set up a special management department, established a product quality traceability system, and further improved the quality management system, from the design and manufacturing process. Strengthen the control of product defects, and improve the quality and safety performance of automotive products. Nearly 340,000 defective vehicle recalls have safeguarded the legitimate rights and interests of consumers, improved the protection of the public's life and safety, and deepened the community's understanding of defective vehicle recall systems.
As of September this year, 10 companies have completed the recall plan and submitted a recall summary report to the AQSIQ. Defective product management centers have successively launched recall evaluations. Currently, three companies have completed assessments. From the perspective of recall results, all three companies completed the recall plan on time, with a recall rate of over 80%. Consumer satisfaction was over 94%, and the recall effect reached the expected target.
It is understood that after the implementation of the "Recall Management Regulations," most companies have established a decision-making body for defective vehicle recalls, and special personnel are responsible for the communication and coordination of information with the competent authorities. At the same time, the owner's information file system, complaint information collection and feedback processing system (complaint center), quality information decision tracking system, VIN system, etc. are generally established. Some companies conduct a recall risk assessment at the design stage to perform early prevention of the most likely defects. Some companies have already achieved quality traceability from the supply of spare parts to the entire vehicle production process. Once quality problems occur in parts and components, they can be accurately traced back to the responsible parties, determine the scope and causes of defects, and ensure the timely and accurate elimination of product defects.
Car manufacturers generally establish and improve the user complaints system so that customer service work can not only help consumers solve problems, but also provide an important channel for discovering product defect information. In accordance with the requirements of the "recall management regulations," auto manufacturers generally provide "defect report on auto products" to dealers and maintenance companies all over the country, and provide the report blank form to vehicle owners through the on-board documents to ensure that after-sales service institutions and consumption Able to report possible defect information, so that the competent authorities can promptly identify defects and take effective measures to ensure public safety.
Recall management will be further strengthened. For the future, the “Report†proposes that AQSIQ will further strengthen the recall management of defective automotive products.
The management of M1 (car) car recalls will be further strengthened. The focus will be on strengthening the management of information filing by manufacturers, expanding the channels for collection of defects and complaint information, and learning, researching and exploring more defect investigation techniques and methods. Solve the problem of incomplete owner information in sedan product recall management. On the one hand, it is recommended that through its own after-sales service system, it is necessary to strengthen the collection and arrangement of user information for in-use vehicles, keep abreast of user dynamics, and update user information in a timely manner. On the other hand, it will also strengthen the collection and organization of vehicle owner information through relevant channels for defect investigation and service to enterprises.
According to the work plan of the General Administration of Quality Supervision, Inspection and Quarantine, by the end of this year, M2 and M3 vehicles (more than 9 passenger cars) will be included in the scope of recall management. The current focus is on in-depth investigations and research to understand the characteristics of M2 and M3 vehicles in design, manufacturing, product support, quality management, information collection and after-sales service, in order to formulate more scientific and reasonable management measures.
In addition, a feasibility study was conducted on the recall management of N-type vehicles and other automotive components. Focus on understanding the basic conditions of the relevant industries, and study their production and product characteristics, use of the environment, technology and service levels. When the time is ripe, these products will be gradually included in the scope of recall management.