Kumho was questioned again and the official Weibo response to Jia Kang’s accident

Recently, Kumho Tire (China) responded to the accident incident of economist Jia Kang in its official Weibo. Accompanied by the hot discussion of netizens, Kumho Tire once again fell into the storm of trust. Netizens questioned their voices about their quality. However, the difficulty in safeguarding rights is an obstacle before the victim.

After Jia Kang, an economist, described his auto accident experience on Weibo, “Jia Kang complained about Kumho Tire” quickly became one of Weibo’s hot topics. The topic always focused on popularity exceeding 4.11 million. In a micro survey of “Do you still use Kumho Tires?” on Weibo, 82% of the users who chose “No” were.

Kumho Tire stated on its official Weibo that “Kumho (China) Tire Sales Co., Ltd. attaches great importance to this incident and expresses condolences to the injured. Kumho Tires has instructed the relevant personnel to actively cooperate with relevant parties to investigate the cause of the accident, such as the accident. Due to the Kumho tires, Kumho Tires are willing to assume the corresponding responsibilities. The accident investigation results and follow-up work will be answered on the official Weibo tires.”

The cause of the car accident so far is not yet clear. In addition, even if the accident is due to tire quality, legal experts believe that consumer rights protection is still difficult. Usually, if consumers think that Kumho tires have quality problems and cause accidents, they can negotiate with Kumho tires. If the negotiation fails, it can only be resolved through legal channels. According to the principle of "who claims for proof" in the civil lawsuit, consumers need to first carry out quality appraisal to relevant departments and then sue for claims. The reason for the accident made by the insurance company cannot be used as a legal basis for judgment. At present, the authoritative inspection of the quality of tires can only be obtained from the General Administration of Quality Supervision, Inspection and Quarantine. The difficulty of proof is indeed not small.