In the face of unexpected natural disasters, Weichai service personnel wanted customers to worry about their needs, fear the dangers, face the snow, and provide timely service to Weichai users 24 hours a day, and won the trust of users with sincere service. Touching stories are circulated among users.
Hunan is the hardest-hit area in this snowstorm. Since January 12, rain, snow, low temperature and freezing weather have been maintained in parts of Hunan and there has been a severe cold period of 13 days. The long duration of this process is rarely seen in calendar years. . The continuous rain, snow, and freezing weather have caused Changsha, Zhangjiajie, Changde, Shaoyang and other 13 cities and counties (cities, districts) to suffer from snow disasters of varying degrees. Railways and highways are basically paralysed. Currently, Changsha City is still in Large area power failure.
Before the disaster, all staff of the Weichai Changsha Center calmly responded to service challenges. Due to the power outage in the area where the office is located, they promptly transferred to their own office to provide electricity to ensure the smooth flow of service information and provide users with timely and efficient service.
At 7pm on January 30th, Wang Haiyang, the director of the Changsha Service Center, received a call. Long Sharon, a bus company, equipped a Neoplan car equipped with Weichai Lanqing WP10, broke down at the exit of the Changsha West Expressway and needed immediate assistance. According to the driver’s introduction, his company had purchased five Neoplan buses from Zhejiang Jinhua to meet the demand for Spring Festival travel. Who knows Xueda Road slipped and stopped the car from Jinhua on the road soon, and ran on and off the speed road for three days. Three nights, it was easy to get to Changsha. The driver just had to sigh and found that a car was not able to run normally because of a bumpy road on the long road.
After receiving the user's rescue call, Director Wang Hai immediately took two people and drove to the site. At this time, the weather was freezing in the cold winter. The snowstorm caught the ice and the snow blew on the road. The thick snow on the road was issued under the illumination of the headlights. With dazzling white light, the car drifted slowly and slowly on the ice, and it took a full 10 hours to run for two hours. The Weichai WP10 State III engine is equipped with a computer integrated control system. To troubleshoot the problem, the data interface position of the tachometer control system must be found. It is not difficult to perform maintenance during the day, but it is necessary to construct a compact system in dim light at night. Finding the data interface is very difficult. Maintenance personnel take the swift and straightforward approach to investigate the cold in -4°C. In order to speed up the maintenance progress, Wang Ocean timely contacted the manufacturer and promptly retrieved the data system data of the vehicle. Accelerated maintenance progress. After more than three hours of repairs, fault repairs, and data pulses showed normal, at this time, everyone got tired and the hands and feet were out of control. Weichai's enthusiastic service touched every driver present at noon the next day. The drivers called for the service staff to dine in order to express gratitude, but they were utterly declined.
Due to the snowstorm, Changsha's power system was severely damaged, and generators that were not used normally were all started. The center often received service calls from the urban areas and surrounding areas, which brought great pressure on the Changsha central service work. A few days ago, a generator set in the mobile tower of Changsha Mobile Communications Co., Ltd. had a problem. If it is not repaired in time, the system will not work. After receiving the call, the Changsha Center immediately sent personnel to repair. Changsha Mobile is a large customer of the Weichai generator set. In order to protect the service, the Changsha Center assigns someone to rely on on-site services to handle service issues at any time. The enthusiastic service of Weichai dispelled the cold and warmed the hearts of customers. The customer's trust in Weichai products has increased and orders have been continuously added. At present, Changsha Mobile and Changsha City Tianxin District Government have successively ordered 26 Weichai generator sets.
Jiangsu is also one of the provinces with heavy snowstorms. Nanjing suffered a particularly heavy snowstorm in a hundred years. Freeways and airports are closed for a long time. The entire staff of the Weichai Nanjing Center united in their efforts to protect their services and explained the connotation of Weichai with their true feelings.
On the afternoon of January 23, Weichai Nanjing Center received a call. When a Jinlong-Xiamen bus from Jinan to Xiamen reached 84 kilometers from Ninglian State Road to Nanjing, it was rear-dated by a rear-driving vehicle due to a slippery snow road, resulting in an engine pulley. Crushed, passenger cars loaded with more than 40 passengers were anchored on the road, and drivers and passengers were extremely anxious. After receiving the phone call, Gao Lihua was given a clear reply by the center. No matter what difficulties, Weichai will solve it as soon as possible. At this time, due to continuous heavy snowfall, the roof of the Nanjing Central Warehouse was collapsed and the fittings could not be removed. Gao Lihua made an immediate decision and promptly notified the staff of Suzhou Golden Dragon Project to send fire pieces quickly. Due to the heavy snow, the road transport from Suzhou to Nanjing was interrupted, and the service personnel had to I took the train to Nanjing, and then I took the car to the scene. The delivery staff made non-stop. I arrived at the site after a non-stop, snow-covered trip for 6 hours. I changed the spare parts overnight with the service staff who arrived at the site in time to eliminate the problem. A car man's urgent needs.
In the past few days, heavy snow fell in Hefei, and the meteorological department continuously issued Blizzard warnings. The current snowfall is still continuing and the anti-disaster situation is grim. According to Song Jianyong, director of the Weichai Hefei Center, it is difficult to get a taxi out of the city. It is under such circumstances that the Weichai service has not been interrupted for a moment.
On January 28, the Weichai Hefei Center received a request from the user for assistance. A Shaanxi Heavy Duty Truck did not work at the start of the 20-kilometer HeNing Expressway to Hefei. At this time, the entrance of the Nanjing Expressway was closed and the vehicle could not be reached. Director Song Jianyong immediately assigned a service station near Weichai, the nearest faulty vehicle, to service. After several twists and turns, the service station finally took advantage of the favorable conditions of the terrain to finally pump out the high-speed road and replace the starter motor in time for the user.
Song Jianyong said that this was fairly smooth. A Yutong bus had been anchored on the highway a few days ago. No one could get up. Fortunately, the driver knew the point and fixed common sense. He had to teach him step by step how to disassemble it and how to fix it. , How to install it, through the "hotline" for nearly an hour, the failure was successfully eliminated, it can be said that for the user we have used any tricks.
The above is just a microcosm of the service of the Weichai service personnel in the face of the snowstorm and their enthusiasm for the majority of users. Such touching stories are found in various offices of Weichai in the South. Their deeds are the best explanations of Weichai's business philosophy of “Customer Satisfaction Is Our Purposeâ€.
Weichai Power: Serve the Heart and See the Truth
Since January 12th, due to the influence of strong cold air, the most severe cooling and rain and snow weather processes have occurred in parts of southern China since the winter. As a result of the Blizzard attack, the Beijing-Guangzhou railway line was closed, the expressway was closed, the runway was frozen and the airport was grounded, and part of the transmission lines collapsed. It is reported that the snowstorm has been the most serious in 50 years and has had a major impact on people’s production and life.